Frequently asked questions
Pickup, cleaning, speed and price. Cannot find your answer? Message us.
Ordering and pickup
How do pickup and delivery work?
Order online or message us on WhatsApp, choose a pickup window, then bag your clothes and leave the bag at your doorstep. We collect it, clean everything, and bring it back to the same address.
Do I need to be at home?
Not necessarily. Leave your bag at the doorstep during the pickup window you chose, and we will take it from there.
Which areas do you serve?
We are based in Kesbewa and collect around Piliyandala, Maharagama, Nugegoda, Boralesgamuwa, Moratuwa, and Dehiwala and Mount Lavinia. Message us to check your address.
What pickup windows are there?
Morning (8:00 to 12:00), afternoon (12:00 to 16:00) and evening (16:00 to 20:00). Pick the one that suits you when you order.
Can I order on WhatsApp instead of the website?
Yes. Send your address, preferred window and what you need cleaned to +94 77 417 1178 and we will confirm your slot.
Cleaning and care
What can you wash?
Almost anything you can throw at us: everyday wear, uniforms, bedding, towels and more. Delicate and formal pieces go through dry cleaning. Mention stains or special care when you book.
Is my laundry disinfected?
Yes. Every wash includes disinfecting, so your clothes come back clean and germ-free.
Which clothes should be dry cleaned?
Follow the care label. Garments marked dry clean only, plus suits, silk, wool, sarees and formal wear, are best dry cleaned.
Can you remove old stains?
We treat stains before cleaning. Results depend on the fabric and how long the stain has been there, and we will tell you if a mark may not lift completely.
Do you press clothes?
Yes. Pressing and ironing is a service on its own and can also be added to any wash.
Speed and price
How fast is express?
Express returns your laundry within 24 hours of pickup. Choose it when you order. An express charge applies and is confirmed before we collect.
How is the price worked out?
Pricing is by item and service. Our online estimator gives an indicative price, and we confirm the final amount when we collect your laundry, so there are no surprises on delivery.
How do I pay?
Payment options are shown at checkout. We confirm the total with you before collection.
What if something goes wrong with my order?
Message us on WhatsApp or call +94 77 417 1178 and we will put it right.
Still have a question? Contact us or ask on WhatsApp